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Refund policy |
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lovi.pk |
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We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
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Eligibility for Returns |
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To be eligible for a return: |
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The item must be in the same condition as received
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Unused, unworn, with original tags (if applicable)
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In original packaging
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Unboxing video is mandatory (continuous, unedited video from opening the package)
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Proof of purchase (order ID / receipt) is required
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Items sent back without requesting a return first will not be accepted.
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How to Start a Return |
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To initiate a return, contact us at: |
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📧 lovi00'pk@gmail.com
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📱 WhatsApp: +92 329 8810848
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Once your return request is reviewed and approved, we will share return instructions and the return address.
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Please do not send items back without approval.
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Damaged, Defective, or Wrong Items |
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Please inspect your order upon delivery. |
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If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with:
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Clear photos |
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Mandatory unboxing video |
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We will evaluate the issue and arrange a replacement or refund, as applicable.
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Non-Returnable Items |
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The following items cannot be returned or refunded:
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Personal care & beauty products |
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Items without an unboxing video
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Used or altered products |
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Items returned after 7 days
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Items damaged due to misuse |
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Sale or discounted items |
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Gift cards (if applicable) |
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If you’re unsure whether your item is eligible, please contact us before placing a return request. |
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Exchanges |
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Exchanges are only allowed in the following cases:
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Wrong product received |
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Product received damaged or defective |
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Conditions: |
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Unboxing video is compulsory
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Exchange requests must be made within 7 days
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Subject to stock availability |
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We do not offer exchanges for size preference, color preference, or change of mind.
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Return Shipping |
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Return shipping is handled by the vendor for approved cases
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No restocking or handling fees are charged |
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Refunds |
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Once we receive and inspect the returned item, we will notify you about the approval status. |
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If approved: |
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Online payments: Refunded to the original payment method
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Cash on Delivery (COD): Refunded via bank transfer
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⏱ Refund processing time:
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8–10 working days after approval
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Please note that banks may take additional time to reflect the refund. |
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If more than 15 working days have passed since approval, contact us at rasheedabdul5826@gmail.com.
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Order Cancellations |
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Orders can be cancelled before they are shipped
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Cancellation requests must be sent via email or WhatsApp
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Once shipped, cancellation is not possible
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Contact Us |
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For any return, refund, or exchange questions: |
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📧 lovi00'pk@gmail.com
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📱 +92 329 8810848
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🕒 Support: Monday to saturday – 24 hours
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✅ This policy applies only to orders shipped within Pakistan.
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